Refunds

Before you use it

You can cancel any purchase within 14 days as long as you have not exported a clean PDF (Guided Organizer) or downloaded the ZIP (Printable Folder). Email hello@justincasefolder.com with your order reference; the refund goes back to the original payment method, usually within 5–10 working days depending on your bank.

After you use it

Because the content is delivered instantly and cannot be returned, the legal right of withdrawal ends when you use it, and our checkout asks you to agree to this. We still refund in these cases:

• The printable files are missing or will not open, or the export fails on a current browser, and we cannot fix it within a reasonable time.
• You bought the same product twice by mistake.
• The product page materially misdescribed the product.

Who refunds you

Payments are processed by Stripe Payments Europe, Ltd. as merchant of record on behalf of Divil d.o.o.. A refund is issued through Stripe to the card or account you paid with; you do not need a Stripe account.

How to ask

One email with your order reference and, for faults, what happened (with made-up data, never your folder). We reply within one working day. No forms, no hoops.

What a refund means for the licence

If we refund a purchase, your licence ends: the unlock link stops being honoured and we ask you to delete the printable files. The folder you filled in with your own information remains yours.