Help

Short answers to the usual questions

Something else? Write to hello@justincasefolder.com; a real person answers within one working day, Monday to Friday. Please never send us your folder or your answers file.

Using the organizer

I closed the tab and my answers are gone.: Unless “Remember my answers on this device” was ticked or you saved an answers file, the answers lived only in that tab. Sorry, there is no copy anywhere: we never had one. Next time, tick the box on the first step or save a file at the end of each sitting.
Where is my answers file?: Wherever your browser puts downloads, named just-in-case-folder-answers.json. Move it next to your other private documents. Load it on the first step of the organizer (“Load a saved answers file”).
The file will not load.: The organizer refuses files it did not make, and files from a newer version it does not understand. Nothing is changed when a load fails. If the file is ours and still refuses, tell us which version of the site you used; do not send the file.
Can I reorder the people to call?: Yes: “Move up” and “Move down” under each contact. The order on the page is the order to call.

The PDF

The PDF will not build.: Try the free preview first; if that fails too, the browser is probably very old or in a restricted mode. Try a current Safari, Chrome, Edge or Firefox, or another device with your answers file. Your answers are unchanged either way.
Where did the PDF go?: To your browser’s downloads, named Just-in-Case-Folder-… with the paper size in the name. On a phone, look in the Files app (iPhone) or the Downloads folder (Android).
Some characters show as question marks.: The folder uses one font chosen for legibility; a few rare characters or emoji are outside it and are replaced by “?” rather than silently dropped. Rewrite those words in plain letters.
Which paper size?: A4 in most of the world; US Letter in the United States and Canada. Large print makes the text bigger and the folder longer.

Buying and the unlock

I paid but the export still says preview.: The unlock is per device. Open the link from your confirmation email on the device you are using; it unlocks there. No email? Get the link again at Lost your link? using the email you paid with.
I want to use it on my parents’ computer too.: Open the same unlock link there. It works on more than one device for two years.
I bought the printable folder; where is the ZIP?: In your confirmation email and on the page after payment. The link works for 30 days; renew it any time at Lost your link?.
I want a refund.: See refunds: one email with your order reference.